Privacy Policy

Last updated: 2025-10-15

NoticeHub Ltd, trading as Remembered (“we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit or use https://www.remembered.co.nz (“the Website”).

1. Information We Collect

We collect personal information in the following ways:

(a) Information you provide directly

Details you submit when creating or updating funeral notices, memorial pages, or service information.
Contact information such as your name, email address, and phone number when you make an enquiry or submit content.
Messages, tributes, or images that you choose to post or upload to a memorial page.

(b) Information collected automatically

Technical details such as your IP address, browser type, device information, and pages visited.
Cookies or similar technologies used to enhance site functionality and improve your experience.

We do not collect unnecessary sensitive information unless it is voluntarily provided (for example, within a tribute or obituary submission).

2. How We Use Your Information

We may use personal information to:

Publish and manage funeral notices, service details, and tributes.
Communicate with you and respond to enquiries.
Improve, maintain, and secure the Website and related services.
Send you notifications or updates (where you have opted in).
Comply with our legal obligations or protect our legal rights.

We only use personal information for the purpose for which it was collected or for a directly related purpose you would reasonably expect.

3. Sharing Your Information

We may share personal information:

With funeral directors, celebrants, or families who request publication of notices or tributes.
With trusted service providers who help us operate the Website (e.g. hosting, analytics, communication tools), under confidentiality agreements.
Where required by law or to assist law enforcement.

We do not sell, rent, or trade your personal information to third parties.

4. Storage and Security

We store personal information securely and use reasonable technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction.

If any information is stored or processed outside New Zealand (e.g. via cloud hosting), we take reasonable steps to ensure comparable privacy safeguards are in place.

5. Retention

We retain personal information only as long as necessary to fulfil the purposes it was collected for or to meet legal requirements.

You can contact us at any time to request the removal of a notice, memorial, or tribute. We will verify your request and act in accordance with applicable law and the reasonable expectations of all parties involved.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you.
Request correction of any incorrect or outdated information.
Request deletion of your personal information, where applicable.

To exercise your rights, email us at privacy@remembered.co.nz. Proof of identity may be required before processing your request.

7. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to understand how visitors use the Website and to improve performance.

You can adjust your browser settings to refuse cookies, though some parts of the Website may not function correctly without them.

8. Links to Other Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on this page, with the updated date shown at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

NoticeHub Ltd (trading as Remembered)

Email: privacy@remembered.co.nz

Website: https://www.remembered.co.nz

New Zealand